Resolved -
Dear Customers,
Private Cloud/VergeIO services in ATL1 have been restored. We have reached out individually to affected customers regarding the restoration of their environments.
MacStadium Support Team
Feb 8, 14:45 UTC
Update -
Dear Customers,
Private Cloud/VergeIO services in ATL1 have been restored. We have reached out individually to affected customers regarding the restoration of their environments.
MacStadium Support Team
Feb 8, 14:44 UTC
Update -
Dear Customers,
The diagnostic review is still ongoing, and the VergeIO team has successfully recovered a portion of the remaining missing data. Efforts continue to restore as much data as possible before bringing the system back into production.
We remain actively engaged in the recovery process and will provide further updates as more information becomes available. At this time, we do not have a definitive ETA for full restoration.
Thank you for your patience and understanding.
MacStadium Support Team
Feb 7, 19:16 UTC
Update -
Dear Customers,
The diagnostic review is ongoing, and the VergeIO team is actively working to recover as much missing data as possible. Our teams remain fully engaged to support the recovery efforts and bring the system back into production as quickly as possible.
We do not have a definitive ETA for full restoration, but we will continue to provide updates as more information becomes available.
Thank you for your patience and understanding.
MacStadium Support Team
Feb 7, 15:46 UTC
Update -
Dear Customers,
Our efforts to restore the Atlanta-based Private Cloud environment are progressing, and we have now reached Step 4: Diagnostic Review in VergeIO’s five-step recovery plan. At this stage, the system is being analyzed to identify any gaps or unrecoverable data blocks.
We remain actively engaged with VergeIO leadership to work toward a resolution as quickly as possible. Unfortunately, an exact ETA for full restoration is still unknown, but we will continue providing updates as we have more information.
Thank you for your patience.
MacStadium Support Team
Feb 7, 09:52 UTC
Update -
Dear Customers,
Our efforts to recover the Atlanta-based Private Cloud environment continue as we work hand in hand with Verge through their restoration process. The system is still working through the first step (full disk scan)--we anticipate another 10 hours for this first step to complete.
An overall restoration ETA is unknown; we believe it will likely take some time to bring Private Cloud back online.
We will provide additional updates as we have more information to share.
Thank you for your patience.
MacStadium Support Team.
Feb 6, 19:07 UTC
Update -
Dear Customers,
During a standard VSAN expansion process, the Verge system experienced unexpected behavior, resulting in the environment going down. Verge has outlined a five-step plan to recover the environment, including a full disk scan, journal walk process, repair cycle, diagnostic review, and VSAN connection. At this time, the first step (full disk scan) is approximately 70% complete.
We are actively engaged with Verge leadership to work towards a resolution as quickly as possible, but unfortunately, an ETA is not known at this time, and we believe there is likely quite a way to go to bring Private Cloud back online.
We will provide additional updates as we have more information to share.
Thank you for your patience.
MacStadium Support Team.
Feb 6, 13:19 UTC
Update -
Dear Customers,
We continue to work actively with our vendor to repair and restore our Private Cloud service in our Atlanta, GA USA data center as quickly as possible.
We will continue to provide updates as we have more information.
Thank you for your patience.
MacStadium Support Team
Feb 6, 09:22 UTC
Identified -
Dear Customers,
We have identified an issue with the VSAN that has caused the Private Cloud service in our Atlanta, GA USA data center to be down. Our team is actively working with our vendor to take down the environment for repair.
We will continue to provide updates as we have more information.
Thank you for your patience.
MacStadium Support Team
Feb 6, 02:22 UTC
Investigating -
Dear Customers,
We are aware of an issue affecting the Private Cloud service in our Atlanta, GA USA data center. At this time, the service is hard down, and customers cannot access the system. Our team is actively investigating and working with our vendor to resolve the issue quickly.
We will provide updates as we have more information.
Thank you for your patience.
MacStadium Support Team
Feb 5, 22:22 UTC